Amadeus was formed in 1987 by an alliance between Air France, Lufthansa, Iberia Airlines and Scandinavian Airlines System. Today, it is the leader in terms of the number of bookings worldwide with around 35% of the global market.  Amadeus is very strong in Europe & Asia.  Airlines that use Amadeus include Air France, Iberia, Lufthansa, SAS with other companies such as Expedia, Opodo, Ian Allen, Eden Travel and Flightline also using this GDS. If you are looking to wrok in airline reservations and tourism or wish to start your own business in the industry this is a great course to start you off on the right track.


Course Outline
Course Code: 
40 hours - Access for 6 months
Statement of achievement
Lesson Structure: 

Airline Reservations Part 1

  1. Introduction, signing in and out, work areas.
  2. Encode and Decode
  3. Introduction to the PNR
  4. PNR redisplay, subfield display
  5. Timetable, flight details
  6. Flight Availability, return availability, shortcut flifo
  7. Booking Seats from Availability
  8. Name Elements, Contact Elements
  9. Ticketing Element, Received-From Element
  10. Build and end a complete PNR
  11. Cancelling and changing mandatory PNR elements
  12. Mailing and billing address elements
  13. General remark and OSI elements
  14. SSR and frequent flyer elements
  15. Cancelling and changing optional PNR elements
  16. Advance seating requests
  17. Seat maps
  18. Request specific seats, specific seat wish, modify seating
  19. Calculator and currency functions, minimum connect times
  20. Help system
  21. AIS

Airline Reservations (part 2)


  1. Advanced availability entries
  2. Access types
  3. Direct sell, waitlist, open/ARNK/passive segments
  4. PNR claim, rearrange segments
  5. Split PNR
  6. Working with non-homogeneous PNRs
  7. Working with customer profiles
  8. Queue count, queue placement, option element
  9. Queue access/exit, remove/delay queued PNRs
  10. Segment status, schedule change, waitlist assurance
Aims - the learning objectives of the course: 

Through out the course you will be able to test how you are going in your studies by completing the following:

Part 1:

  • 21 drills, 6 exercises, 10 quizzes & 1 final exam
  • 10 drills, 3 exercises, 3 quizzes & 1 final exam