The Certificate IV in Frontline Management course has been designed to provide the required skills for those wishing to pursue a career as a frontline manager.

The Frontline manager is the “Go-to” person for employees who need assistance with their work and they are the face of the business for customers.

This course is relevant for personnel in all industries and focuses on knowledge surrounding managerial tasks such as adhering to WHS policies in the workplace, promoting teamwork and enhancing the services and products offered in the workplace for employees and customers.

Entry requirements: All students must be at least 18 years of age or older.


Course Outline
Course Code: 
400 hours - Access for 12 months
Nationally accredited Certificate IV
Lesson Structure: 
  1. BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  2. BSBMGT401A Show leadership in the workplace
  3. BSBMGT402A Implement operational plan
  4. BSBWOR402A Promote team effectiveness
  5. BSBCUS402B Address customer needs
  6. BSBCMM401A Make a presentation
  7. BSBMKG413A Promote products and services
  8. BSBWOR404B Develop work priorities
  9. BSBRES401A Analyse and present research information
  10. BSBWRT401A Write complex documents 
Aims - the learning objectives of the course: 

Once you have completed your course the potential career opportunities include

  • Frontline Manager
  • Line Manager
  • Departmental Manager
  • Team Leader
  • Supervisor
  • Staff Liaison Manager
  • Specialist Manager
  • Project Manager
  • Program Officer
  • Development Manager
  • Policy Development Manager
  • Administration Manager
  • Planning Manager