Certificate in Customer Service Excellence - Online course

Become a Certified Customer Service administrator with our nationally recognised qualification. Our online course will help you gain a qualification, upskill and obtain a job in front-line customer service and deliver exceptional and professional customer service.

Developed by chartered accountants and customer service professionals and presented in plain language, the Certificate in Customer Service will give you a sound knowledge of industry best practice. It introduces core frontline skills and provides essential training for those dealing with both internal and external customers. Our course will enable the successful delivery of consistent customer service in all situations and compliance with health and safety regulations. You’ll gain an understanding of Microsoft word processing and spreadsheet software as well as experience in cash flow management and basic accounting software.


Course Outline
Course Code: 
100 hours - Access for 12 months
Statement of achievement
Lesson Structure: 
  1. Customer Service Skills
  2. Written and Verbal Communication
  3. Sales Skills
  4. Customer Relationship Management and an Introduction to Sales Force
  5. Developing and Managing Professional Relationships
  6. Essential Skills in Word
  7. Essential Skills in Outlook
  8. Dealing with Invoicing, Credit policies and Cash Management
  9. Time Management, Ethics and Professionalism
  10. Microsoft Excel
Aims - the learning objectives of the course: 

Job opportunities vary across different industries but possible career outcomes are:

  • Retail Service Team Member / Salesperson
  • Customer Service Officer / Call Centre staff
  • Receptionist /PA