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Become a Certified Customer Service administrator with our nationally recognised qualification. Our online course will help you gain a qualification, upskill and obtain a job in front-line customer service and deliver exceptional and professional customer service.
Developed by chartered accountants and customer service professionals and presented in plain language, the Certificate in Customer Service will give you a sound knowledge of industry best practice. It introduces core frontline skills and provides essential training for those dealing with both internal and external customers. Our course will enable the successful delivery of consistent customer service in all situations and compliance with health and safety regulations. You’ll gain an understanding of Microsoft word processing and spreadsheet software as well as experience in cash flow management and basic accounting software.