Counselling Skills Intermediate (II) - Online Course

Counselling Skills Intermediate (II) - Online Course

Gain a more indepth understanding of the use of counselling skills.

This course will help you to discover how to use micro-skills - including methods of telephone counselling and techniques for dealing with specific crisis situations. This course is ideal for those who have already gained the basic counselling skills covered in Counselling Skills I, and want to further develop their ability to counsel others. Those involved in helping services and community services will also benefit from this course.

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Course Outline
Course Code: 
BPS110
Duration: 
100 hours - Access for 12 months
Delivery: 
Online
Certificate: 
Statement of achievement
Lesson Structure: 
  1. The Counselling Session - how micro-skills come together
  2. Focus on the Present - present experiences; feedback; transference; projection; resistance
  3. Telephone Counselling - non-visual contact; preparation; initial contact; use of micro-skills; overall process; debriefing; types of problem callers
  4. Dealing with Crises - defining crisis; types of crisis; dangers of crisis; counsellors responses and intervention; post-traumatic stress
  5. Problem-Solving Techniques I: Aggression - expressing anger; encouraging change; role-play; externalising anger
  6. Problem-Solving Techniques II: Depression - blocked anger; referral practice; chronic depression; setting goals; promoting action
  7. Problem-Solving Techniques III: Grief and Loss - loss of relationships; children and grief; stages of grief
  8. Problem-Solving Techniques IV: Suicide - ethics; reasons for suicide; perceived risk; counselling strategies; alternative approach.
Aims - the learning objectives of the course: 
  • Demonstrate the application of micro skills to different stages of the counselling process.
  • Role-play the dynamics of the counselling process including such phenomenon as present experiences, feedback, transference, counter-transference, projection and resistance.
  • Demonstrate telephone counselling techniques.
  • Develop appropriate responses to crises, both emotional and practical.
  • Show ways of encouraging the client to deal with aggression.
  • Demonstrate different ways of encouraging the client to cope with depression.
  • Discuss strategies for dealing with grief.
  • Develop different strategies of helping suicidal clients.