Develops management strategies for human resources in a recreation or fitness service, or facility. People are a key resource for any business.  This course develops an understanding of important human resource issues such as work schedules, developing a team approach, team performance, staff recruitment, evaluating staff performance, and communication between staff.  Builds on Leisure Management I, but can stand alone.

There are 8 lessons in this course:

1. Work Schedules
2. Work Teams
3. Workplace Efficiency
4. Recruitment
5. Staff Performance
6. Workplace Communications
7. Staff Grievances
8. Developing a Staff Manual

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

• Manage work schedules.
• Manage a work team
• Develop work team performance, to improve productivity and efficiency
• Manage the recruitment of new staff.
• Manage performance of individual members of staff.
• Maintain good communication with staff.
• Deal with staff grievances.
• Produce a staff manual for a workplace.

• Prepare a work schedule, in accordance with a given job specification.
• List items of information which legally must be maintained in staff records.
• Explain different methods of maintaining work records.
• Calculate pay for a specified case study, including deductions for taxation and superannuation.
• Write a procedure for the maintenance of essential work records, in a specified recreation workplace, and in accordance with Quality Assurance Standard 9002.
• Explain different delegation techniques appropriate to a specified recreation workplace.
• Develop procedures to ensure different work tasks in a recreation workplace are performed in accordance with employer policy.
• Plan work programs, for different situations, including *delivery of a specified activity program *maintenance of a specified recreation facility.
• Develop a procedure to monitor work performance which satisfies the Quality Assurance Standard 9002.
• Develop criteria for evaluating team performance in different situations.
• Evaluate performance of a team, using criteria developed in 3.1.
• Analyse evaluation made of the performance of a work team.
• Develop recommendations for improvement of work team performance evaluation.
• Develop a summary for a work team training program, in response to specified recommendations which have been developed.
• Analyse staff needs in different recreation workplaces you visit, to determine areas where adjustments may be desirable for allocated manpower hours.
• Explain the purpose of job specifications, including control of work tasks.
• Develop strategies to locate potential employees, for different specified situations in the recreation industry, detailing those strategies.