The Certificate IV in Frontline Management course has been designed to provide the required skills for those wishing to pursue a career as a frontline manager.

The Frontline manager is the “Go-to” person for employees who need assistance with their work and they are the face of the business for customers.

This course is relevant for personnel in all industries and focuses on knowledge surrounding managerial tasks such as adhering to WHS policies in the workplace, promoting teamwork and enhancing the services and products offered in the workplace for employees and customers.

Entry requirements: All students must be at least 18 years of age or older.

Course length: 440 hours. A maximum of 12 months is given for access to the course.

Course delivery: The modules are offered through our online learning portal along with learning guides.

Courses Direct has a partnership with Online Courses Australia (RTO number: 32080) to provide access to the Certificate IV in Frontline Management (BSB40812).

Potential career options include:

• Frontline Manager
• Line Manager
• Departmental Manager
• Team Leader
• Supervisor
• Staff Liaison Manager
• Specialist Manager
• Project Manager
• Program Officer
• Development Manager
• Policy Development Manager
• Administration Manager
• Planning Manager

There are 10 units with 4 being compulsory and 6 as electives.

• BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
• BSBMGT401A Show leadership in the workplace
• BSBMGT402A Implement operational plan
• BSBWOR402A Promote team effectiveness

Elective Units

BSBCUS402B Address customer needs

BSBCMM401A Make a presentation

BSBMKG413A Promote products and services

BSBWOR404B Develop work priorities

BSBRES401A Analyse and present research information

BSBWRT401A Write complex documents 

This course is offered in partnership with RTO#32080